Overview Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position Objective: The Help Desk Administrator position is primarily responsible to ensure all employees’ help desk related concerns are attended to on a timely basis and to assist with the company’s internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis. Duties & Responsibilities: • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate • Provide internal end-user support and training for Windows-based desktops, software and peripherals • Generate and update support documentation • User on-boarding and off-boarding • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity. • Ability to evaluate new technology for compatibility with current system, processes and procedures • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning • Maintains asset tracking and IT inventory • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical • Assist with application, hardware or system rollouts as needed Qualifications/Experience: • Strong technical skills with PC’s • Ability to explain technical concepts to non-technical users with approachability and empathy • Experience with installing and troubleshooting hardware and software issues. • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP) • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems. • Experience and knowledge with email system fundamentals. • Experience with Wi-Fi technology and standards. • Excellent communication, time management and organizational skill with strong attention to detail. • Ability to solve problems and interpret variables in situations where only limited standardization exists • Ability to learn and support new applications • Self-motivated and able to work without direct supervision or as part of a team. • A+, Net+ or MCP certifications are a plus. Tools & Equipment: • PC, printer, telephone, fax machine, copier, and other office equipment.