Job Purpose The THRIVE Clinical Manager (CM) provides supervision to direct care staff and other supervisees while managing and leading the day-to-day operations of their assigned program. Qualifications • Minimum of a master’s degree in a human services field. Core Job Duties • Manage and lead the day-to-day program operations. Provide program coverage in areas of need, as necessary. • Provide feedback and recommendations to include in the program’s annual plan and assist with the implementation of the plan (Strategic Plan related to clinical care). • Identify and address any front-line treatment/service issues (access, efficiency, effectiveness, experience). • Communicate issues and concerns, provide feedback and recommendations to the Director on a regular basis. • Conduct monthly focus groups with both clients and staff. • Organize and facilitate regular, structured clinical treatment team meetings and reviews cases, as assigned. • Provide direct care services. This may include crisis interventions to persons-served, so knowledge regarding civil involuntary detention procedures is required. • Conduct chart audits and communicate findings to staff. Develop and provide trainings/inservices to address chart audit findings/trends. • Provide clinical supervision to clinical staff on a regularly scheduled basis and document the session on the Agency’s Documentation of Supervision form in Unbound. The Clinical Manager may also provide supervision to non-clinical staff. Supervision sessions for non-clinical staff must occur on a regular basis, as well and documented on the Agency’s Documentation of Supervision form. • Monitor productivity of staff, assist staff in problem solving when concerns arise, and address any issues, as necessary. • Monitor program reporting such as late notes, no show rates, append/voids, etc., and addresses issues, as necessary. • Implement any plan to improve the program’s profitability, access to services, quality, etc. • Participate in and organize (as appropriate) community events/activities. • Work closely with the Director and team on a plan to improve the program and agency’s culture and environment and ensure that the program is honoring the agency’s mission and values. • Ensure the program is providing quality services by developing a thorough understanding of the program’s outcomes/measurements. Be familiar with the current status of the program’s outcomes. If outcome issues are identified, the CM will work with the Director on a plan to make improvements. • Develop and consistently follow a program communication plan to ensure information is effectively communicated to program staff. • Process emails and respond timely during business hours. • Monitor training plans of supervisees and ensure compliance. • Adherence to all applicable evidence-based practice models. • Orally communicate information effectively and accurately. • Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care. • Abide by program and agency policies and procedures. • Other job duties and special projects as assigned.