Overview About Us Superior Comfort is a trusted HVAC, Plumbing, and Electrical home service company serving Rhode Island and Southeastern Massachusetts. We pride ourselves on delivering high-quality solutions with integrity, professionalism, and care. Our team is committed to continuous improvement, customer satisfaction, and employee growth. The Opportunity: We’re looking for a highly organized and motivated Dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence. What You’ll Do: • Schedule and dispatch technicians for residential service calls and installations • Prioritize jobs based on urgency, technician availability, and geographic location • Communicate clearly with customers regarding appointment confirmations, updates, and expectations • Coordinate emergency responses and resource allocation • Track technician progress and adjust scheduling in real-time as needed • Maintain detailed records of service calls and field activities What We’re Looking For: • Prior experience in dispatching, scheduling, or a related administrative role • Strong communication and customer service skills • Ability to multitask and remain calm in a fast-paced environment • Familiarity with dispatching software; ServiceTitan experience is a big plus • Detail-oriented and adept at managing logistics and timelines • A team player who thrives in a collaborative setting What We Offer • 401(k) with company match • Health, dental, and vision insurance • Short- and long-term disability coverage • Life insurance • Paid holidays and generous PTO • Employee discounts on services • Referral bonus programs • Supportive team environment with growth opportunities Compensation: • $22-30 per hour Superior Comfort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pre-employment background check and drug screening may apply, subject to local laws.