Overview UnityPoint Clinic Experience Specialist/Receptionist Family Medicine West Waterloo 40/hrs per week (M-F, Daytime Hours) - Full-time + benefits As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     • Expect paid time off, parental leave, 401K matching and an employee recognition program. • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities • Greet patients and visitors with warmth and professionalism, creating a welcoming environment • Check patients in and out, verify personal and insurance information, and update records as needed • Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system • Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments • Collect and process payments, issue receipts, and assist with billing questions • Maintain confidentiality of all patient records and comply with HIPAA regulations • Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic • Coordinate with clinical staff to manage patient flow and minimize wait times • Perform general administrative duties such as data entry, filing, faxing, and scanning documents • Assist in onboarding new patients and educating them on clinic policies and procedures Qualifications • High School Diploma or GED required • 1+ year of customer service or front desk experience preferred (healthcare setting is a plus) • Excellent interpersonal, communication, and problem-solving skills • Strong attention to detail and ability to multitask in a fast-paced environment • Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms • Professional appearance and demeanor