POSITION TITLE: RELIEF RESIDENTIAL ASSISTANT RESPONSIBLE TO: Residential Services Coordinator or designated Supervisor FLSA STATUS: Non-exempt POSITION GOALS: To educate and motivate emotionally or mentally disabled adults toward community living through example and mentoring, within a residential setting. To provide sufficient supervision and management to assure appropriate client care in a residential setting SUPERVISORY RESPONSIBILITIES: None SERVICE RESPONSIBILITIES: 1. Serve as a caring and understanding role model whose example provides residents with a clear idea of behavior patterns they might emulate and goals they might aspire to. 2. Teach residents basic living skills, such as cooking, personal grooming, and interpersonal relationships. 3. Act clearly and with prudence in emergency situations to see that any endangered party receives available services. Report any incident immediately. 4. Plan and provide social, recreational, educational, and/or vocational activities that seek to expand the residents’ interests. 5. Assist with on-going household operations such as shopping, chore planning, residential maintenance, and related safety, health and sanitation measures. Monitor and report any plumbing, electrical, safety or carpentry problems; and arrange for repairs and upkeep as indicated. 6. Assist residents in the attainment of mutual treatment and program goals. 7. Assist in documentation of resident records; making progress notes, monthly summaries, service plans, and required forms. 8. Provide care and supervision of residents which may include: a. Knowing whereabouts of residents at all times. b. Reinforcing appropriate behavior on or off the premises. c. Handling crisis situations. d. Observing residents self-administration of medication. 9. Other duties as assigned by Management/Supervisory staff. CORE EXPECTATIONS: 10. Customer Service. Is proactive to create, adapt and develop services that are responsive to customer needs/ expectations. Maximizes customer satisfaction 11. Adaptability/ Change Management. Is flexible and open to new ideas. Creates/ supports new initiatives. Assists others. Exhibits optimism in adapting to change. Seeks opportunities to try new ways of doing things. Begins projects with the end in mind. 13. Communication & Listening Skills. Uses current MHK transparent communication model. Keeps others informed. Writes and speaks clearly, concisely, and effectively. Uses active listening. Genuinely strives to understand other viewpoints first before speaking. Respects differing viewpoints. 14. Conflict Resolution & Negotiation. Uses current MHK conflict resolution model. Goes first to the person with whom there is a problem. Focuses on the operating issues, separating out the personal issues. Seeks clear, equitable solutions that benefit the greater organization. 15. Problem Solving. Uses current MHK problem solving model. Resolves problems timely, with win-win solutions that benefit the greater organization. Follow through, applies solutions, and is accountable. 16. Teamwork. Participates and supports the collective MHK goals and offers ideas to synergize solutions. 17. Systems Thinking. Expresses opinions, offers solutions and makes decisions based on clinical/ business principles; corporate goals; and current MHK values/ ethics. 18. Organizational Alignment. Offers opinion, solutions and decisions for individual programs that are aligned with the mission, values, and goals of the greater MHK organization. 19. Accountability & Compliance. Is accountable for assignments. Offers to assist others. Holds self and others accountable for business functions. Complies with MHK work rules, and corporate compliance policy. 20. Utilizing Resources & Stewardship. Is proactive to create, adapt and develop services that are responsive to customer needs/ expectations. Maximizes customer satisfaction. QUALIFICATIONS: Education & Experience: College preferred, with course work in psychology, social work or human development, or equivalent experience in human services, or minimum high school equivalent. Computer literate. Shall have or be working towards competencies in providing services for dually diagnosed individuals. Professional/Personal Skills: Serve as positive role model for people needing assistance with daily living skills and community acceptance. Desirable characteristics include tolerance in crisis or stressful situations; able to work as part of a team, good interpersonal and problem solving skills; flexibility; good oral written and communication skills. LICENSES & CERTIFICATIONS: Current CPR & First Aid Certificates *Pre-employment two-step TB Clearance and annual retest/re-certification (or in the case of a previous + PPD, documentation of the + test and a current TB x-ray and then annual symptom free re-certification) *Pre-employment health evaluation/examination signed by a physician/APRN Valid Hawaii driver’s license, current vehicle insurance & safety inspection Safe driving record as documented by a Traffic Abstract Official College Transcripts (mailed from the school directly to MHK) Copies of current professional licenses held Criminal Background Check *Must be completed prior to direct contact with consumers/residents. PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. May occasionally be required to lift up to 25 pounds in a work setting. Must talk and hear frequently for telephone use and basic communication. May periodically sit, stand, bend, stoop, twist, reach, walk and climb stairs. Must be able to drive to different locations, which requires the use of a personal vehicle. NOTE: Relief Residential Assistants may not drive Agency vehicles or use their privately owned vehicle to conduct Agency business and are therefore not required to have a driver’s license, Traffic Abstract, vehicle insurance or safety check. WORK ENVIRONMENT: Variable, depending on need.