Position Overview Our Jaguar Land Rover West Broward dealership is hiring for a Customer Care Specialist for the front desk to join our team! This team member must be flexible to work weekends and holidays, if needed. This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization. Responsibilities • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations. • Assist in uploading factory parts invoices • Assist in uploading / reviewing dealer tire invoices to DI • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages. • Process vendor invoices for parts (creating purchase orders ad submitting for payment) • Provide and deliver the highest standards of service to our customers and provide assistance as needed. • Works closely with salesperson • Transmit information or documents to customers, using computer, mail, or fax. • Hear and resolve complaints from customers or the public. • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. • Collect, sort, distribute, or prepare mail, messages, or courier deliveries. • Process and prepare memos, correspondence, or other documents. • Participates in required training • Keep a current record of staff members' availability. • Maintain lobby or reception area clean, neat and well organized. • Maintains an organized, clean and safe work area • Complies with company’s policies and procedures • Other duties as assigned Qualifications Education: High School Graduate or General Education Degree (GED): Required Experience: One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements: Bilingual in English and Spanish is required.Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled. Work Environment: The work environment is extremely fast paced and energetic.