Position Overview We are seeking to hire a full-time Customer Care Specialists/Receptionist to join our team! Our Lincoln North Miami showroom is complete and ready! The team member must be flexible to work Saturdays, Sundays and some Fridays. This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization. Responsibilities • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages. • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations. • Educates customer on current product line options and basic product specifications. • Provide product information (brochures) for customers when requested. • Provide and deliver the highest standards of service to our customers and provide assistance as needed. • Works closely with salesperson. • Supports F&I and sales team as needed. • Upload and process invoices and Purchase Orders (POs) using CDK to ensure adherence to company guidelines. • Ensure processing of invoices and POs for payment is completed timely and accurately. • Transmit information or documents to customers, using computer, mail, or fax. • Hear and resolve complaints from customers or the public. • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. • Collect, sort, distribute, or prepare mail, messages, or courier deliveries. • Process and prepare memos, correspondence, or other documents. • Participates in required training assigned by management. • Keep a current record of staff members' availability. • Maintain lobby or reception area clean, neat and well organized. • Maintains an organized, clean and safe work area. • Provide coverage for other Customer Care Specialist when needed. • Demonstrates the company’s core values. • Complies with company’s policies and procedures. • Other duties as assigned. Qualifications Education: High School Graduate or General Education Degree (GED) Required Experience: One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements: • Preferred bilingual in English and Spanish. • Incumbent must maintain a polished, professional appearance. • This position requires incumbent to be highly reliable and on time to work as scheduled. WORK ENVIRONMENT The work environment is extremely fast paced and energetic.