Job Title: Financial Recovery Representative (Collections) Status: Full Time Location: East Alton, IL Salary: $18.51 Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf About Us: 1st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Financial Recovery Representative. Job Summary: We are seeking a Financial Recovery Representative to support the Financial Recovery Department by assisting in the collection of past due accounts and processing paperwork associated with bankruptcies and repossessions. Key Responsibilities: - Contact members with delinquent accounts by phone and mail and take appropriate action to bring accounts current. - Make recommendations to repossess or charge off account collateral when other arrangements to bring the loan current are unsuccessful. - Maintain accurate files and reports on all collections activity. - Prepare daily, weekly, and monthly reports on collection activity as directed. - Inform management of trends in loan underwriting contributing to delinquent/charged-off loans. - Provide excellent member service. - Ensure compliance with policies and regulations. Qualifications: - High school diploma or equivalent. - One year to three years of similar or related experience. - Customer service experience is a plus. - Strong communication skills and attention to detail. What We Offer: - Competitive salary and benefits. - Opportunities for career growth. - Supportive team environment. Schedule: - Monday – Friday 8:00 AM – 5:00 PM - Saturday Hours 8:30 AM – 12:30 PM (On rotation) - Full Time Employees have a 40-hour work week within the hours listed above. Disclaimer: Must be able to work and travel to different credit union locations as determined by management. 1st MidAmerica is an Equal Opportunity Employer.