Location This position is located at 6170 W Grand Ave, Gurnee, Illinois, 60031 United States Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in excellent customer service, daily store objectives, consistent product flow and leading the team to achieve overall store goals.  Role Responsibilities Customer Experience  • Initiates conversation with customers as they enter the store and informs them of current promotions  • Contributes to a selling environment by connecting with multiple customers and sharing product information and pricing • Delivers a seamless shopping experience through understanding of product, pricing strategy, and utilization of technology • Supports the customer in-store pickup process including loading of furniture into vehicles  Leadership + Team Management   • Leads the store environment and customer experience with managing and adjusting the daily zone chart, driving sales, and maximizing productivity in all store areas   • Acts as an elevated team member, exercising decision-making skills to enhance each customer’s experience   • Provides timely and specific employee feedback to create a culture of action and accountability • Provides insight on associate performance to the leadership team for development Visual + Business Operations  • Maintains standards and cleanliness by supporting daily tasks to create the best possible store environment; collaborates with key partners to receive and place new product    • Supports daily opening and closing procedures along with ensuring product pricing and promotions are executed and signed accurately  • Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store    Communication + Relationships    • Actively participates in daily meetings and takes initiative in teaching and sharing of product knowledge   • Checks in with leadership to maintain communication and teamwork on completing store objectives  • Assists the Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone development   Role Qualifications • Leadership experience • Great communicator able to set clear objectives and follow through  • Must be comfortable on a ladder and have ability to lift and push more than 50lbs   • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays  The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range USD $17.00 - USD $17.00 /Hr. US EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.