Overview The Receptionist for our Collision Center courteously and efficiently greets customers that visit our Collison Center in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist for our Collision Center ensures to have all customers that call in have a pleasant first response from our Front Desk Receptionist. The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience. Automotive Collision Center experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus. In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays. Responsibilities • Greet customers that enter our Collision Center in a professional curtious manner. They will direct customers to to appropriate team member to assist them. • Answer all incoming calls according to all company policies with exceptional telephone skills. • Direct phone calls to the appropriate parties as necessary. • Take written messages for occupied personnel and notify them as soon as possible regarding pending messages. • Coordinates questions and issues with the appropriate department personnel. • Addresses customer concerns and issues or escalates them as needed. • Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc. • Maintain confidentiality of company and customer information at all times. • Answer Collision Center department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available. • Assist the service staff in contacting customers to inform them that their vehicles have been completed. • Performs other duties as assigned. Qualifications • MUST HAVE COLLISION CENTER EXPERIENCE! • Automotive Dealership experience a PLUS! • Service or hospitality industries experience a PLUS! • Previous retail and/or customer service experience. • Friendly with high energy and the willingness to go above and beyond. • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress. • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment. • Must conduct oneself in a professional manner. • Basic computer and Microsoft Office skills. • Strive to respect and facilitate teamwork within all departments. • Professional appearance and work ethic. • Must be a team player with a strong sense of commitment to the customer and team members. • Bilingual a PLUS!