Position Summary: The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: • Responds to end-user requests for technical assistance by phone, email, or ticketing system. • Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. • Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. • Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. • Escalates problems to appropriate levels or teams to achieve issue resolution. • May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. • A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: • Microsoft 365 Administration • Microsoft Active Directory / Entra ID • Atlassian Suite • Salesforce Education, Training, and Experience: • At least 2-5 years’ applicable experience. • A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: • Must be able to sit/stand for long periods of time. • Required use of standard office equipment including laptop, phone, copier, etc. • Typical office environment. • Must be able to walk through the factory environment safely. Position is Contract to Hire.