SUMMARY Night Auditor/Front Desk 11p-7am Must work weekends and Holidays The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor has the same responsibilities of a Front Desk Agent. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service • Maintains guest service as the driving philosophy of the operation • Demonstrates a commitment to guest service in responding promptly to guests’ needs • Committed to making sure every guest is satisfied • Meets or exceeds guest satisfaction measures • Ensures hotel standards and services contribute to the delivery of consistent guest service • Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards Front Desk Operations • Greet all guests (internal and external) • Process guest reservations, registration (check-in) and departures (check-outs) • Offer guest assistance at every opportunity • Respond to all guest requests efficiently • Ensure guest satisfaction by following through on requests and other needs • Provide information to guests about hotel policies, services, and amenities • Provide information, directions, and other assistance as needed about the local area • Maintain accurate guest information in the hotel property management system including, but not limited to basic guest information, billing/payment, guest charges, etc. • Maintain daily logs and checklists • Effectively communicate all pertinent information to other employees within the department. • Assist in all other areas of the operation including PBX/Switchboard, reservations and other areas as necessary • Comply with all standards and regulations to encourage safe and efficient hotel operations • Maintain regular attendance in compliance with company policy • Maintain high standards of personal appearance and grooming in accordance with company policy • Approach all encounters with guests and employees in a friendly, service-oriented manner • Maintain and organize work area regularly • Other duties as required Night Audit Operations • Closing and balancing room accounts • Counting and balancing cash and credit card receipts/transactions • Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc. • Print and distribute various audit reports • Complete all audit checklists and logs • Close the business days and start new business cycle QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School diploma or equivalent, plus relative experience in customer service LANGUAGE AND MATHEMATICAL SKILLS • Ability to read and speak English and comprehend simple instructions, short correspondence, and memos • Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property