With 100 years of success, Nixon Power Services is the world’s largest distributor of Kohler Power generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers. We are currently looking for a highly motivated individual to join the team as a Service Manager in our Charlotte, NC location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service. The ideal candidate will be able to lead, motivate, and influence a team of Coordinators as well as work with cross functional leaders to grow our business profitability. What you’ll be doing: • Improve the department’s financial performance through increased productivity, and inventory and equipment management. • Help develop, implement. and maintain consistent department productivity processes and procedures that drive revenue growth, increase gross margin, and decrease expenses. • Assist with business plan and annual budget development. • Manage and maintain mobile fleet and equipment. • Lead and grow a team of coordinators, collaborating cross-functionally with stakeholders and other teams within the company. • Develop talent through effective hiring, mentoring, development, and coaching. • Assign work, schedule, and supervise customer service manager, technicians, and customer service advisors. • Promote and lead the branch safety program, including participation on branch risk performance committee. • Organize and optimize preventive maintenance (PM) and quoted service. • Working with the Customer Service Manager, increase efficiency of PM schedules by analyzing geography, multi-work order trips, priority, technician skills, equipment and parts requirements and other resources. • Open, issue, track, and close service work orders. • Perform quality and safety audits in the field. • Conduct warranty actions and filings to internal Warranty Administrator. • Manage field service reports (FSRs) and their appropriate follow-up. • Supervise proper usage, flow, and disposition of FSRs. • Review FSRs for proper completion of customer service and equipment data, performed work, follow-up requirements, warranty applicability, parts and material usage documentation, time and mileage information, and customer signature and closure. • Direct all billing instruction submission and job completion action. • Other duties as assigned. What we’re looking for: • Associate’s degree in business administration or related field required, bachelor’s degree preferred. • Minimum 4-5 years of experience in power generation industry preferred. • 4-5 years of experience in a leadership position required. • Experience with Crystal Reports or Great Plains Dynamics applications preferred. • Strong ability to lead, persuade, motivate, and influence others. • Ability to multi-task, prioritize, and manage time effectively with strong attention to detail. • Excellent communication skills, both written and verbal. • Strong organizational skills. • Proficient in Microsoft Suite of programs. • Excellent customer service skills. • Ability to learn quickly and teach others complex data and process and control tasks.