With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko (formerly Kohler) Power generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers. We are currently looking for a highly motivated individual to join the team as a Customer Service Manager in our Orlando, FL location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service. The ideal candidate will be able to lead, motivate, and influence a team of Coordinators as well as work with cross functional leaders to grow our business profitability. What you’ll be doing: • Lead a team of Service Coordinators, collaborating cross-functionally with stakeholders and other teams within the company. • Increase efficiency of Preventative Maintenance schedules by analyzing geography, multi-work order trips, priority, Technician skills, equipment and parts requirements and other resources. • Open, issue, track, and close service work orders. • Conduct warranty actions and filings to internal Warranty Administrator. • Interact with customers to schedule service calls and maintain service job quotes. • Schedule, dispatch, and track status of Technicians. • Collect, review, and process Technician generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes. • Collaborate with internal departments to support Technicians and their needs to complete service orders. • Other duties as assigned. What we’re looking for: • Minimum 3-5 years of experience in customer facing positions • Proficient in Microsoft Office Suite of programs. • Strong communication skills both written and verbal. • Exceptional customer service skills. • Strong organizational skills. • Ability to multi-task, prioritize, and manage time effectively with strong attention to detail. What’s in it for you? • Competitive compensation package • Full Benefits: Medical, Vision, Dental, and more! • Paid Time Off • 401(k) matching • Opportunity to get in with an industry leading organization • Team-oriented culture