The Ice Cream Parlor Manager is a full-time leadership role responsible for the day-to-day operations of our parlor. This individual will be leading a team of part-time employees while delivering an exceptional, community-centered customer experience. Our ideal candidate is a dependable, people-focused leader who is comfortable managing younger staff, thrives in a high traffic environment, and takes ownership in their workplace. Key Responsibilities • Model outstanding customer service. Handle escalated customer concerns professionally • Monitor product inventory and place orders as needed • Manage high-traffic periods efficiently, maintaining an organized and welcoming environment during peak hours • Foster a positive, trusting, and inclusive workplace for all employees • Build and maintain weekly employee schedules to ensure adequate coverage during all operating hours • Lead the recruitment process for new parlor staff. Maintain appropriate staffing levels to meet customer demand • Uphold standards for cleanliness, food safety, and operational efficiency at all times • Maintain clear and timely communication with staff, leadership, and customers Experience • Prior experience in management, preferably in food service • Strong organizational skills • Weekend availability for on-call troubleshooting or coverage as required • Must have the ability to stand, move, and remain on your feet for extended periods throughout the shift Schedule • 40 hours/week, Monday-Friday: weekend availability as needed Pay: Dependent on experience, salary Job Type: Full time Benefits • Medical, dental, and vision insurance • Paid time off • Thrift/retirement plan Work Location: In Person- Jefferson City, MO