General Summary: Realty Operations Group is a leading shared services property management company dedicated to providing best in class management and administrative support to its select client roster. At Realty Operations Group, we maintain a superior team of professionals united by a common commitment to the highest level of integrity and business ethics in all of our dealings. Our Lease Enforcement team is looking for a an individual to act as a liaison between management, our tenants and the attorney representing us “The Landlord” in Housing Court. RESPONSIBILITIES: Lease Enforcement • Tenant actions: address inquiries from tenants; receive rent payments; screen, batch then input checks into tenant’s accounts; complete rental verification forms/letters; review/process evictions; correspond daily with outside counsel to resolve Housing Court issues; review documents submitted by tenants regarding rent payments • Evictions/Warrants/ Arrears: review eviction actions; schedule/cancel evictions with Marshals; schedule movers for evictions; follow up on signed or rejected warrants; screen monthly arrears report and start legal actions • Follow up on all pending legal actions that are on the Due Dates Report (which includes DNAR, Stipulations, Non-Pays and Holdovers) and take appropriate action • Enter/update all relevant details/action taken in Yardi • Prepare audits needed for court and/or when requested by the tenants • Property Manager notification: update PM and Residential Property Administrator (RPA) about HPD cases/violations; notify PM and RPA about work tickets/repairs per court stipulations and follow up with management on pending cases to liaison with outside counsel on status of repairs for Court • Court stipulations: document details after cases are returned from court; follow up on payments and defaults • Update company personnel on all holdover proceedings • Notarize documents when needed QUALIFICATIONS • Bachelor’s degree • Exceptional attention to detail • Proficiency with Microsoft Suite, Outlook and Excel • Ability to work autonomously, be proactive and multi-task • Excellent interpersonal, verbal, and written communication skills • Knowledge of Yardi Voyager a plus • Strong organizational skills • Excellent time management skills • Good follow up skills – acts with a sense of urgency • Ability to manage the pressures of heavy workload • Obtain a Notary license within 6 months of employment Company Benefits The Company offers a benefits package which includes Medical, Dental, Vision, 401(k) Plan, Profit Sharing, Health Savings Account, Flexible Spending Accounts for Medical and Dependent Care, Pre-Tax Transit Program, Life Insurance, Accidental Death & Dismemberment Insurance, Short-Term Disability, Long Term Disability, Paid Time Off (PTO) and Company Paid Holidays. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. E/O/E