General Summary The Doorperson serves as the first point of contact for residents and visitors, ensuring a welcoming environment while maintaining security and access control. The role involves greeting guests, monitoring entrances, assisting with deliveries, handling packages, and providing information or directions as needed. ​ Essential Job Functions/Responsibilities: • Greet residents, guests, customers, and visitors professionally with a smile. • Constantly provide good customer service. • Monitor building entrances and exits to maintain security. • Provide information about the property, services, and amenities. • Verify visitor identities and authorize access when required. • Receive, log, and distribute packages and deliveries with a smile. • Answer phone calls, emails, and inquiries promptly. • Maintain accurate records of visitors and vendors. • Provide directions, information, and assistance to visitors. • Respond to resident or guest requests and inquiries. • Observe and report suspicious activity, safety hazards, or maintenance issues. • Maintain a clean and orderly entrance area. • Ensure the lobby and desk areas remain clean and presentable. Qualifications: • 1–2 years of customer service, hospitality, hotel, luxury residential, or concierge experience preferred. • Ability to work flexible schedules, including evenings, weekends, and holidays. • Ability to stand or sit for extended periods. • Ability to lift and transport packages up to 40 lbs. • Basic computer proficiency (Microsoft Office, Outlook, visitor management, package management, and property management software). • Ability to maintain confidentiality and protect resident privacy. Skills: • Delivers a warm, welcoming experience for residents and guests. • Builds positive relationships through professionalism and courtesy. • Handles difficult situations with empathy and composure. • Excellent verbal and written communication. • Active listening skills. • Ability to communicate clearly with residents, guests, vendors, and team members. • Strong attention to detail. • Ability to multitask and prioritize. • Maintains accurate logs and records. • Comfortable learning and using multiple software platforms. Physical Requirements: Successful candidate complete the background check, drug screening and physical testing This position has significant physical requirements including: • Constant need to be on feet. • Walking • Have constant need to perform the following physical activities: • Bend • Stoop • Squat • Kneel • Climb Stairs Routine duties require access to all levels. • Push or Pull Move equipment, appliances, open and close doors, etc. • Reach Above Shoulder to deliver packages. • Grasp/Grip/Turning Door handles • Finger Dexterity sort through mail and type • Hand coordination • Lifting/carrying (supplies, packages, etc.): • Over 150 lbs. Rare need • 75 - 150 lbs. Occasional need • 25 - 75 lbs. Frequent need • 1 - 25 lbs. Constant need