Purpose: To support residents in Public Housing in achieving their education, job training, employment and financial stability goals. Provide high-touch, individualized case management to participants over the course of the initiative. Essential Tasks of the Position: Provide employment readiness training, job skills training referrals, job search and placement assistance, and employment retention strategies to clients, assisting PHA residents with employment services: • Conduct intake and administer career and vocation assessments; • Develop and monitor progress on Individual Service and Training Plans (ISTP); • Research, adapt and develop comprehensive career exploration and employment readiness curricula to include resume/cover letter preparation, interviewing and other soft skills, job search strategies; • Teach career exploration and employment readiness classes to youth and adults; • Liaise with teachers and other agencies to ensure participants receive ESL, GED, literacy, and other pre-employment instruction; • Refer clients to appropriate PHA and/or partner provided education or training program – remain actively involved to ensure partner is providing high-quality training; • Assist clients in obtaining internships, job shadowing and mentoring opportunities; • Follow-up with clients to ensure success, employment retention, and address needs for further development/coaching and/or support services; • Refer clients to appropriate PHA and/or partner work-enabling supportive services (child care, behavioral health services, etc.) – remain actively involved to ensure partner is providing high-quality services; • Document all client progress in the case management databases; • Maintain confidentiality of client information, processes and data; • Meet regularly with Resident Services Department (RSD) and other PHA staff for program development and event planning (i.e. annual Community Job Fair) and to monitor and evaluate program success; • Communicate regularly with community partners, service providers, employers and PHA directors; • Attend trainings related to professional and/or program development, as required; • Represent the Resident Services Department on various boards, committees, councils as assigned. Position Requirements and Qualifications: Education Level • Two-year college degree from accredited college/university with emphasis on job training, career coaching, job development, community organizing or related fields, preferred Experience in Related Field • At least two years’ experience in job training, career coaching, job development, community organizing, conflict resolution and mediation • Familiarity with case management database systems • Proven experience in administering formal and informal career and vocational assessments Knowledge, skills, abilities, licenses and certifications • Bi-lingual skills preferred – fluency in Spanish to include speaking, reading and writing • An understanding of low income and/or public housing issues, required • Solid knowledge of skill sets related to work training programs and the workplace • Strong written and oral communication skills • Working knowledge of adult education and job training resources available within the community • Working knowledge of Microsoft Word, Excel, Outlook, and database programs • Ability to work independently and with a team and be flexible in accepting change • Ability to establish and maintain effective working relationships with associates • Knowledge of preparation of both narrative and numerical reports • Skill in organizing and managing diverse responsibilities simultaneously • Ability to relate to and interact with mixed populations of residents in low and moderate income housing settings • Ability to receive and apply enlightened techniques and skilled practices in addressing the needs of the above populations • Valid driver’s license (Class O) unrestricted except for corrective lenses, required • Ability to maintain confidentiality in all assignments