About Us: At Mastria Automotive, family values are at the heart of everything we do. We're more than just a workplace; we're a family. We embrace unwavering core values that prioritize the customer experience, family-oriented culture, and professional growth. As a forward-thinking and tech-savvy automotive group, we're looking for Service Advisors to join our family and embark on a fulfilling career path while upholding our core values. As a Service Advisor, you'll play a crucial role in shaping the future of automotive service while upholding our core values. Why Join Mastria Auto Group? • Competitive Compensation – Earn a rewarding salary with the option for same-day pay. • Supportive Work Environment – Be part of a welcoming team atmosphere where collaboration and teamwork are valued. • Paid Vacation & Holidays – Take the personal time you deserve. • Comprehensive Health Benefits – Medical and dental insurance options to keep you and your family healthy. • 401(k) Retirement Plan – Secure your future with employer matching contributions. • Free Life Insurance ($50,000 Benefit) – Peace of mind for you and your family, fully provided by Mastria. • Employee Vehicle Purchase Program – Access exclusive discounts on vehicle purchases. • Professional Growth – Ongoing training, development programs, and clear opportunities for advancement within our growing company. • Collaborative Team Environment – Be part of a supportive team that values and recognizes your contributions. • Paid Volunteer Day – Receive a paid day off to support the charity of your choice, reflecting our dedication to community service and our role as co-sponsors of employee-driven charitable initiatives. Responsibilities: • Schedule service appointments and gather customer and vehicle data, leveraging our modern digital systems. • Welcome customers warmly and promptly, showcasing our tech-savvy approach. • Document vehicle issues accurately and digitally on repair orders. • Use cutting-edge technology to access service history and recommend additional needed services. • Advise customers on car care using the latest manufacturer recommendations. • Explain completed work and all charges using digital platforms for transparency. • Review repair orders electronically, ensuring work is completed and authorizations are noted. • Close repair orders efficiently, thanks to our streamlined digital processes. • Embrace a culture of continuous improvement and innovation. Qualifications: • Outgoing and friendly personality • Excellent customer service skills • Self-motivated and eager to learn in a tech-driven environment • Strong communication skills • High energy and enthusiasm for modern automotive service • VW or Audi experience preferred, but not required Join our Mastria Auto Group family, where our core values of ethics, professionalism, customer focus, intelligence, dedication, and resourcefulness define our culture. Be a part of the future of automotive service by applying now. Start an enriching career journey with us and uphold our unwavering commitment to family, growth, and excellence!