Job Title: Jr. IT Resource Location: Williams Companies,6221 Mile Lane Rd Sayre, PA Reports to: Chief Technology Officer Starting rate is $23/hour, increases based on experience Essential Duties and Responsibilities: • Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking • Take action and ownership to solve problems in response to queries and support tickets raised by business users • Ask questions to determine nature of problem • Run diagnostic programs to resolve problems • Walk customer through problem-solving process • Respond to queries either in person, email, messaging apps or over the phone • Install, modify, and repair computer hardware and software • Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users • Evaluate and propose technology improvements under the direction of IT manager • Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget • Write training manuals, document new processes and procedures • Run diagnostic programs to resolve problems • Perform other tasks assigned by IT manager Essential Skills: • Clear, professional, and friendly telephone/communication skills • Ability to work well individually, as well as in a TEAM environment. • Ability to communicate effectively with all TEAM members and clients. • Strong organizational skills: ability to multitask and prioritize in a fast-paced environment. • Demonstrates analytical and problem-solving skills Qualifications and Requirements: • Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues. • Experience troubleshooting hardware and network problems. • Understanding of basic networking principles. • General technology troubleshooting skills. • Network troubleshooting background or understanding of network technology or telephony • POS system understanding. • Must have a valid driver’s license and ability to travel to store locations as required in PA and NY. • Represent yourself and TEAM Dandy positively and respectfully. • Standing or walking around premises for extended periods of time. • Requires frequent bending and reaching. • Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.