WHAT CAN WE OFFER YOU FOR ALL YOUR HARD WORK? • Competitive Salary • Earned Time Off (ETO) Program • Nine (9) Paid Holidays!! • Medical, Dental, Vision and Life Insurance • Short and Long-Term Disability Coverage AT NO COST TO EMPLOYEE!! • Tuition Assistance • Pet Insurance • Flexible Spending Plans • HRA Plans • 401(k) Retirement Savings - with a generous company 30% match!!! • Comprehensive Online Learning Center - houses thousands of training resources available to learn at your own pace!! GET TO KNOW US: FM Industries is recognized as a premier manufacturing solutions provider of manufacturing services for the semiconductor capital equipment market. We specialize in build to print, precision machined components, anodization and engineered thermal spray coatings. FM Industries promotes an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We have locations in Northern California and Phoenix, Arizona. Since 2002, the business has been part of NGK Insulators, based in Nagoya, Japan. Our partnership with NGK is highly collaborative and complimentary. SUMMARY OF POSITION: Responsible for managing key customer contacts and maintaining a long-term relationship with accounts. Build strong relationships with strategic customers and be able to identify needs and requirements to promote our company’s products and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business by achieving long-term success. ESSENTIAL DUTIES: • Act as the key interface between the key customers and all internal teams and develop trust relationships with major customers to earn their confidence and have a thorough understanding of key customer needs and requirements • Ensure the correct products are delivered to customers in a timely manner • Resolve any issues and problems faced by customers and deal with complaints to maintain trust • As arises, deliver bad news and a recovery plan • Prepare regular reports of progress and forecasts using key account metrics • Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices EDUCATION AND/OR EXPERIENCE REQUIRED: • Bachelor‘s Degree and/or 3+ years of customer support experience in semiconductor or aerospace machining manufacturing environment • Experience in Account and Customer Management and managing major national accounts • Excellent organizational, communication and presentation skills • Working experience with ERP systems • Working project management experience • Strong relationship building, negotiation, leadership and influencing skills and a positive attitude • Highly self-motivated and autonomous with self-initiative to undertake or continue a task or activity with minimal supervision • Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority • System proficiency, especially in Excel, and ability to learn in-depth internal software programs CULTURE: At FM Industries our success is powered by people and technology. Our culture is what makes FM a fun and rewarding place to work. We champion diversity and we are always seeking new ways to amaze our customers. Success is celebrated and integrity is the core of who we are at FM Industries. FM Industries Values: • CUSTOMER FOCUS - Partnering to deliver excellence and innovation • SAFETY - Prioritizing the wellbeing of our people • INTEGRITY - Achieving our best through mutual respect and teamwork • QUALITY - Investing in our People, Processes, and Products • ACCOUNTABILITY - Taking ownership of our words, actions and results Give us your best and we'll give you ours!!