Overview 💧Plumbing Service Technician (Residential) Immediate openings! Earn an hourly base plus commission, with strong growth potential for high performers. Whalen & Ives is growing and we’re adding talented Plumbers to our team! With decades of trusted service behind us and exciting growth ahead, this is your chance to join a company that truly supports your success. We’re looking for motivated professionals who want long‑term stability, competitive pay, and the opportunity to thrive within a team that genuinely cares. Your next great opportunity starts here - apply today! __________________________________________________________________________________ Responsibilities • Plumbing Installations & Repairs – Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs • System Inspections & Testing – Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes • Troubleshooting & Diagnostics – Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality • Customer Interaction – Communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring customer satisfaction • Cost Estimation & Solutions – Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs • Preventative Maintenance – Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance • Service Titan – Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation • Compliance & Safety – Ensure all work adheres to local plumbing codes, industry standards, and safety regulations • Customer Service Excellence – Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction Qualifications • Experience 1-3+ years of experience as a plumber or similar role, with a focus on residential plumbing • Certification – Plumbing certification or equivalent field experience from a technical/trade school preferred • Technical Expertise – Proficient in installing, maintaining, and repairing plumbing systems, including soldering and fixture replacements • Service Software – Experience with Service Titan or similar trade software is a plus • Communication Skills – Strong communication and listening skills to effectively interact with customers and team members • Attention to Detail – Ability to perform accurate work while adhering to plumbing codes and regulations • Customer-Focused – A commitment to delivering exceptional service with a positive attitude • Driver’s License – Valid driver’s license with a clean driving record What We Offer • Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage • 401(K) with Company Match: Plan for your future with confidence • Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind • Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs • Paid Time Off: Vacation, holidays, and sick time to support work-life balance ____________________________________________________________________________________ Join our team at Whalen & Ives and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network! Whalen & Ives May conduct a preemployment background check and drug test, subject to applicable law Whalen & Ives is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.