Job Summary: Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items. Hours Required: 40+ Major Responsibilities • Process various retail customers and eCommerce orders, while following each customers guidelines • Support and maintain of logistics policies, procedures, support plans and similar data • Run/save/send reports on new purchase orders • Create labels, packing slips & pull sheets for new purchase orders & email them to the appropriate warehouse • Update pertinent fields in IQMS before orders ship • Schedule trucks to pick-up loads shipping from required locations • Request extensions for purchase orders when missed pickups occur • Coordinate with in-house sales team to promote accurate and timely processing of orders for customers • Problem solve and resolve warehouse issues & mishaps including missed cartons on loads, wrong loads shipped, merchandise shortages, and missed orders, while informing appropriate persons of these instances to track charges & fees incurred • Investigate and provide documentation to disprove customer chargebacks • Enter purchase orders into routing in a timely manner to avoid chargebacks for late shipments • Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder • Perform other related duties as required and assigned Skills Required • Bachelor’s degree or equivalent • Experience with Retail Portal websites • Strong communication skills - verbal and written • Ability to multi-task • Knowledge of transportation and logistics • Experience with retail eCommerce • Proficiency in Microsoft Office • Strong attention to detail and accuracy