Job Summary: The Keyholder partners with Store Management to achieve sales results by supporting a positive team environment and client-focused business. Expectations: Leadership Responsibilities • Models and teaches store associates to support a positive client-centric environment. • Models and coaches effective Supervisor on Duty behaviors to maximize performance and productivity. • Upholds a positive work environment. Selling & Client Service • Exhibits a passion for delivering exceptional client service and inspires by example. • Consistently adheres to Company selling, service and clienteling behaviors. • Positively contributes to daily, weekly and monthly sales goals by consistently achieving or exceeding personal selling goals. • Assists in maintaining the selling floor, stockroom, and cash bar organization and cleanliness. • Adheres to loss prevention policies and procedures in order to minimize loss and achieve shrink goals. Daily Operations • Works with Store Manager to maximize sales by ensuring an efficient and client-centric store operation. • Assists with the processing of POS/mPOS transactions, opening and closing procedures and banking. • Maintains selling floor, stockroom and cash bar with proper supplies, organization and cleanliness with consistency. • Ensures loss prevention compliance in order to minimize loss and achieve shrink goals. Qualifications • At least 1-3 years of retail experience • Luxury or contemporary experience preferred • Passion for customer service, styling and product • Demonstrated ability to drive sales • Ability to interact cooperatively and work as a team towards a common goal • Product Centric