About Us Pillar Innovations is an Industrial Solutions and Service Company with over 15 years of experience in the Energy, Mining, Manufacturing, Industrial Construction, Aggregate, and Renewables Industries. The Corporate Headquarters are located in Grantsville, MD with several offices throughout the country. Are you looking for a place to expand your skills and grow in a career? Our company promotes continuous learning, diverse work opportunities, and flexibility. We also provide defined career path advancement, full benefits, and a variety of apprenticeship/continuing education programs. Openings for experienced workers and training for entry level positions are always available. Start a career with us today! Position Overview The general role of a Network/Telecom Technician is to install, maintain, and troubleshoot data network infrastructure. This includes routers, switches, and cabling. The Network/Telecom Technician ensures reliable connectivity by performing routine maintenance, testing equipment, and resolving connectivity issues to keep network systems running efficiently. This individual will receive guidance from leadership and should be responsive to customer questions or concerns and address any issues in a timely manner. What You'll Do • Responsible for the management of IT infrastructure such as hardware setup, customer network support, endpoint support in field, etc. • Troubleshoot and support all IT connected devices • Remediate security vulnerabilities and perform/request appropriate action from respective items/teams • Collaborate with Operations across multiple groups to meet current and future continuous improvement project goals • Assist with troubleshooting and deploying appropriate networking solutions on premise, cloud, or hybrid • Provide technical support and on-site troubleshooting and repair for customers • Respond to phone calls and texts within a timely manner (including after hours and on weekends) • What You'll Bring • Basic knowledge of control and electrical system design • Demonstrated ability in supporting and troubleshooting IT network connected devices • Experience with Routers/Switches, Wireless, Firewall and Security • VMWare experience is recommended • Skills on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies • Experience with systems such as IOS and Windows desktop and server operating systems • Experience and skills in related documentation • Proficient with MS Office productivity software • Ability to efficiently organize and plan work tasks to meet company goals • Ability to balance multiple projects • Critical thinking with exceptional problem-solving skills, able to work independently and in team environments • Proactive, resourceful, and highly motivated with good communication skills and ability to work in high output environment • Ability to maintain professionalism while interacting with customers, with an aptitude to answer technical questions in a simplified manner • Valid driver’s license required Working Conditions • Walk, crawl, talk, see, read, hear, feel, sit, stand, kneel, crouch, twist, reach, grasp and climb with both hands and legs for extended periods of time • Lift and/or move up to 75 pounds • Climb at heights of 300’+ for extended periods of time • Work outdoors in a variety of weather conditions Additional Eligibility Qualifications This position requires the completion of a thorough background and pre-employment drug and alcohol screening. In accordance with The Company’s Drug and Alcohol policy, employees are required to participate in random, post-accident and reasonable suspicion drug and alcohol testing as requested. AAP/EEO Statement This Company is an Equal Employment Opportunity Employer that provides opportunities without regard to any protected classes under applicable law. ADA Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. How We'll Support You How We'll Support You WE ARE NOW EMPLOYEE OWNED Employees are beneficial owners through an ESOP (Employee Stock Option Plan) that works through a qualified retirement plan. • Comprehensive Benefits • Health/Life insurance • 401(k) retirement plan • Short/Long term disability • Paid time off and holidays • Paid lodging, per diem, and transportation provided for out-of-town work • Employee focused work environment • On-the-job mentoring and training • Internal job postings • Performance and salary reviews • Employee feedback program • Advancement through defined employee career paths • Safety-first and drug free work environments • Bonuses and incentives for working safely • Company provided tools and basic safety equipment • PPE allowances with no restrictions on vendors • Weekly pay with premium pay for Sundays and holidays • Smart Money program with optional counseling to aid employees with financial goals • Scholarship opportunities for dependent children Min Max Shift Differential (if working 2nd shift)