Summary The ideal candidate trains and supervises Room & House Attendants to ensure all rooms/suites and public areas are cleaned and comply with hotel standards. Visually inspects rooms/suites. Essential Functions Job duties include, although are not limited to: • Inspect rooms, complete reports, verify status reports. • Report clean suites to hotel front desk and or load into automated property management systems. • Check rooms inventory, assign rooms to room/suite attendants. • Monitor payroll reports and work schedules. • Monitor lost and found program. • Ensure stock rooms and carts are maintained with proper supplies. Supportive Functions • Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions. • Promote team member loyalty and empowerment. • Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas. • Quarterly linen inventory. Internal Relationships Reports to the Director of Housekeeping, Assistant Director of Housekeeping & Housekeeping Manager External Relationships Has regular contact with Guests and other Housekeeping Associates. Qualifications • Read, write and speak English fluently. Knowledge of other languages, especially Spanish is a plus. • Knowledge of inventories, scheduling and productivity. • High school math level required. • Ability to communicate effectively with the public and other team members verbally and in written form. • Ability to inspect multiple rooms per day. • Ability to clean rooms, when needed. • Physically able to move and / or operate large objects, such as: room attendant’s carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory. • Ability to follow and enforce all hotel standards, including safety procedures/standards and able to recognize and act in emergency situations. • Knowledge of and ability to operate computer. Education/Experience Requirements • High School graduate or equivalent preferred. • 1-2 years housekeeping supervisory experience in hotel preferred. 4 or more year’s hotel housekeeping experience. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.