Description Join a hands-on, milestone-driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months, you’ll complete a flexible, goal-based program combining classroom training, on-the-job assignments, one-on-one mentoring, and real claim work. Successful completion prepares you to move into a Claims Resolution Specialist role or other claims opportunities. Program highlights • Duration: 6–12 months (flexible, hybrid, based on milestone completion) • Schedule: Part-time or full-time options; progress is milestone-based so participants can advance as they demonstrate competency • Training: Comprehensive classroom and practical training, job shadowing and one-on-one mentoring • Compensation: Competitive paid apprenticeship and eligibility for company benefits as applicable • Career path: Clear progression to Claims Specialist roles and support for licensing and development What you’ll do (Key responsibilities) • Manage, investigate, and resolve assigned claims within established authority levels. Including but not limited to Auto Accidents • Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages • Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves • Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed • Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third party subrogation opportunities • Maintain accurate and timely claim files, status reports, and documentation in claims systems • Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim. Training & support • Licensing Training (state adjuster licensing requirement assistance where applicable) • Structured curriculum combining technical skills (coverage analysis, state tort basics, reserving, evaluation, negotiation) and soft skills (communication, empathy, customer service) • One-on-one mentoring from experienced claims professionals and regular milestone assessments with trainer and coach support • Hands-on scenario-based exercises in and exposure to leadership and cross-functional teams • Continuous learning journey provided for enhancing Casualty skills What we offer • Paid apprenticeship with competitive compensation • Mentorship, career development, and individualized mobility plans • Support for licensing and tuition reimbursement for approved educational needs • Access to health and wellness benefits (as applicable), and paid leave • Opportunity to convert to a full-time Claims Resolution Specialist or other roles upon successful completion How the milestone-based progression works • You’ll advance by completing a sequence of competency milestones (knowledge assessments, demonstrated task performance, quality reviews) rather than strict calendar time • Typical milestones include coverage & liability evaluations, reserves setting, independent file management, negotiation simulations, and compliance/ethics checkpoints • The program is flexible: apprentices who demonstrate competency early can complete the program in ~6 months; others may take up to 12 months to meet all milestones How to apply: Submit your resume and a brief cover letter describing your interest in claims and your availability. Candidates who meet the basic criteria will be invited to complete a virtual interview and skills assessment. Equal opportunity statement: We are committed to creating a diverse and inclusive workplace and encourage applicants of all backgrounds to apply. Reasonable accommodations are available upon request during the selection process. Pursue a meaningful career helping people recover after loss — apply for the Claims Apprenticeship today. Qualifications What we’re looking for • High school diploma or GED required (no bachelor’s degree required) • 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus • Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy • Solid analytical, investigative, negotiation, and time-management skills • Detail-oriented and able to thrive in a fast-paced, customer-focused environment • Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes. • Permanent authorization to work in the United States and ability to obtain required state licensing where applicable • Comfortable using standard office software and learning claims management systems