Position Description Handles all incoming warranty and service requests from Independent Field Service Representatives and directly from customers. Essential Job Functions • Accurately process warranty claims from Independent Field Service Representatives and directly from customers. • Enters warranty claims and corrective actions into appropriate database. • Works with Independent Field Service Representatives and directly with customers to research what parts are needed for each claim. • Monitors and directs all incoming service emails to proper internal representative. • Process and send warranty and service invoices to field service representatives and direct customers. • Locates vehicle drawings, layouts, and service manuals as needed. • Calls vendors to find availability and pricing of purchased parts for warranty and service repairs. • Responsible for returning parts to vendors • Other Duties as assigned. Requirements • Minimum of two years relevant experience working in a customer service job. • Associate Degree in relevant area of study desired.