BASIC FUNCTION: responsible for representing the company in developing excellent customer relationships with all existing and potential customers through informative, efficient and friendly service. RESPONSIBILITIES (other duties may be assigned as needed): • Provide a high level of customer service to ensure clients complete satisfaction • Follow up on quotes, outstanding orders, etc • Develop relationships with customers responding to their questions efficiently and courteously • Process orders in person, on phone or via email • Efficient communication with dispatcher coordinating delivery requests to ensure efficiency and customer satisfaction • Discussing features and benefits of products and services • Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job • Answering incoming phone calls and emails to assist customers in a timely manner • Accepting payment and applying it to the appropriate customer account • Visiting jobsites for measures and design SKILLS, KNOWLEDGE & ABILITIES: • Ability to read, write, and speak in English • Able to complete basic math and measurement skills • Proficient with Microsoft Office products • Experience in 20/20 • Previous Kitchen and Bath design experience • Detail oriented • To be self-motivated and have a strong work ethic • Ability to work independently and within a team setting • Communication (verbal communication, persuasive impact, listening, written communication) PHYSICAL DEMANDS: • Ability to stand and sit, climb or balance, and stoop, kneel, crouch, or crawl. • Manual dexterity. • Ability to talk and hear. THIS IS NOT A REMOTE POSITION Monday - Friday 8:00a - 5pm & Rotational Saturdays 8a-12p **THIS IS NOT A REMOTE POSITION** 45+