QUALIFICATIONS Education • Graduate of an approved school of nursing Experience/Skills • Two years experience in physician’s office or related experience (preferred, but not required). • Background in medical-surgical nursing and immunizations • Knowledge of clinic function • Ability to work in conjunction with other clinic personnel • Knowledge of community health resources for alternate health services • Knowledge of community health nursing principles and practices. • Ability to communicate effectively both verbally and in written reports Required Licenses/Certifications • LPN Licensure in the State of Indiana • CPR Working Conditions • Clean, well-lighted working environment ROUTINE RESPONSIBILITIES Essential Functions • Conducting patient assessments over the phone by asking detailed questions about symptoms & medical history. • Utilizing critical thinking skills to determine the appropriate level of care needed. • Strong clinical knowledge and understanding of common medical conditions. • Provide medical advice based on the assessment. • Directing patients to the right healthcare provider or service. • Maintaining accurate documentation of each call. • Demonstrate excellent communication skills and empathy towards patients. • Updates the patient’s medical and social history, as appropriate. • Maintains current knowledge of medications. • Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in the electronic medical record. • Schedules patients for further testing as directed by the Provider. • Secures appointment date and time from specialty referral as directed by the Provider. • Phones in prescription refills as directed by the Practitioner. • Performs other duties as assigned. • Professional demeanor and ability to handle stressful situations calmly. Clinic Responsibilities • Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff. • Provide medical advice based on established protocols. • Communicating patient concerns and relevant information to the appropriate healthcare provider for further evaluation or treatment. • Processing prescription refills as directed by the physician. • Contact patients to discuss the results of laboratory test or imaging studies. • Identifying situations that require immediate medical attention and directing patients to the appropriate emergency care facility. • Participate in professional development and assume responsibility for keeping knowledge of skills current. • During downtime we utilize time wisely by assisting with clinic buckets in the EMR. Office Responsibilities • Answers telephone calls in a professional manner and refers patient problems to Practitioner. • Exhibits ability to prioritize and organize work. • Follows through on assigned tasks. • Knowledgeable of and compliant with clinic policies and procedures. • Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff. • Completes incident reports and forwards to Practitioner when appropriate. Full time/Day shift 80 hours/Biweekly