QUALIFICATIONS Education • Graduate of an approved school of nursing Experience/Skills • Two years’ experience in physician’s office or related experience (preferred but not required). • Experience in Urology preferred but not required • Background in medical-surgical nursing and immunizations preferred • Knowledge of clinical function • Ability to work in conjunction with other clinic personnel • Knowledge of community health resources for alternate health services • Knowledge of community health nursing principles and practices • Ability to communicate effectively both verbally and in written reports • Required Licenses/Certifications • LPN or RN Licensure in the State of Indiana • CPR Working Conditions • Clean, well-lit working environment ROUTINE RESPONSIBILITIES Essential Functions- Phone Nurse • Conducting patient assessments over the phone by asking detailed questions about symptoms & medical history • Utilizing critical thinking skills to determine the appropriate level of care needed • Strong clinical knowledge and understanding of common medical conditions • Provide medical advice based on the assessment • Directing patients to the right healthcare provider or service • Maintaining accurate documentation of each call • Demonstrate excellent communication skills and empathy towards patients • Updates the patient’s medical and social history, as appropriate • Maintains current knowledge of medications • Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in the electronic medical record • Schedules patients for further testing as directed by the Provider • Secures appointment date and time from specialty referral as directed by the Provider • Sends in prescription refills as directed by the Practitioner • Performs other duties as assigned • Professional demeanor and ability to handle stressful situations calmly Essential Functions-Clinic Float • Escorts patients to exam rooms and assesses patients per clinic protocols • Obtains and thoroughly documents vital signs, chief complaint • Updates medication lists, and verifies allergies • Updates the patient’s medical and social history, as appropriate • Prepares patient for examination and assists as necessary • Ensure that ordered tests results are in the patient record and available for Practitioner review at time of patient examination • Assures adequate patient records are maintained and transferred as requested • Obtains consent for procedures as directed • Collects lab specimens and prepares specimens for transport according to policy • Assists provider in procedures including but not limited to dressing changes, pelvic exams, laceration repairs, injections, and aspirations • Utilizes appropriate aseptic technique • Cleans instruments and prepares them for sterilization according to policy • Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition • Follows the five rights of medication administration to reduce the potential for error • Documents in the patient record all medication administered and tests performed in a timely and accurate manner and charges appropriately • Formulates a teaching plan based on identified learning needs and involves patient and family in education • Knowledgeable in growth and development principles and provides age-appropriate care • Schedules patient for further testing as directed by the Practitioner • Keeps track of follow-up labs, wellness checks for future patient reminders • Maintains knowledge of rules and regulations governing the clinic • Sends in prescription refills as directed by the Practitioner • Responds to emergency situations appropriately and immediately • Call 911 as necessary • Performs other duties as assigned • Works in all clinics assigned and needs arise Clinic Responsibilities-Phone Nurse • Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff. • Provide medical advice based on established protocols • Communicating patient concerns and relevant information to the appropriate healthcare provider for further evaluation or treatment • Processing prescription refills as directed by the provider • Contact patients to discuss the results of laboratory test or imaging studies • Identifying situations that require immediate medical attention and directing patients to the appropriate emergency care facility • Participate in professional development and assume responsibility for keeping knowledge of skills current • During downtime utilize time wisely by assisting with clinic buckets in the EMR Clinic Responsibilities-Float Nurse • Ensures that exam rooms and patient accessible areas are safe and that likelihood of patient injury is reduced • Assures that examination rooms are always full and that patients are seen in an orderly and fair manner • Ensure that acutely ill or injured patients are triaged and seen first • Explains delays and waiting times to patients and families • Records all phone conversations and information given to the patient in the medical record to provide clear communication among all clinic staff • Maintains knowledge of lab collection policy and procedures • Performs quality controls for tests and documents results as per policy • Monitors and records oxygen tanks monthly • Checks AED monthly. Records activity • Performs API QC during the year on all tests resulted at site • Checks for outdates on supplies and medications on an ongoing basis • Inventories medications upon receiving and disposing. Inventories, orders and manages the VFC medications • Documents accordingly • Participates in professional development and assumes responsibility for keeping knowledge of skills current Office Responsibilities • Answers telephone calls in a professional manner and refers patient problems to Practitioner • Interact professionally with patients and families. Exhibits ability to prioritize and organize work • Follows through on assigned tasks • Participates in departmental performance improvement activities by collecting, analyzing, and reporting data • Knowledgeable of and compliant with clinic policies and procedures • Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff • Completes incident reports and forwards to Practitioner when appropriate • Completes routine equipment checks and stock supplies • Orders supplies as needed • Monitors, orders, and stocks exam rooms with supplies as needed • Completes incident reports and forwards to practitioner when appropriate Full time/Day shift 64 hours/Biweekly