*We are seeking full-time and part-time* Summary: The Mobile Crisis Management Specialist, as a Qualified Professional (QP), delivers in-person crisis intervention and stabilization services under the supervision of a Licensed Professional (LP). This role focuses on supporting beneficiaries with mental health or substance use crises, implementing interventions outlined in the Person-Centered Plan (PCP), and facilitating connections to community resources. The QP ensures compliance with NC Medicaid Clinical Coverage Policy 8A and contributes to the MCM team’s first-responder model. Essential Duties and Responsibilities: • Respond in-person to crisis calls in community settings, providing triage, de-escalation, and supportive interventions to stabilize beneficiaries (page 35). • Assist in conducting crisis assessments using NC-SNAP or ASAM Criteria, under the direction of the LP, to determine service eligibility (page 36). • Implement interventions specified in the beneficiary’s PCP, such as coping skills training, safety planning, or linkage to community supports. • Collaborate with the LP to develop and update PCPs, ensuring interventions address crisis-related goals (Subsection 5.7.1, page 7). • Supervise Associate Professionals (APs) and Paraprofessionals under an individualized supervision plan, reviewed annually (Subsection 5.6, page 6). • Document interventions in service notes, including date, purpose, intervention details, duration, and effectiveness, per Subsection 5.8.2 (page 8). • Coordinate with emergency services, LME/MCOs, or other providers to facilitate follow-up care and prevent hospitalization. • Participate in 24/7 first-responder coverage, ensuring prompt response to crisis calls (page 35). • Support telehealth components (e.g., follow-up consultations) as directed by the LP, adhering to Policy 1-H requirements (Attachment A, page 30). • Performs all other duties as reasonably required and assigned. • In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy. • Available for on-call shifts. • Ability to travel to community locations and respond to crises in potentially unpredictable environments. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience • Bachelor’s degree in a human services field (e.g., psychology, social work, counseling) or a related field, per 10A NCAC 27G .0104 (Subsection 6.3.2, page 11). • Minimum of 2 years of post-degree experience in mental health or substance use services, or 4 years if non-human services degree. • Minimum of one year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations; and 20 hours of training in appropriate crisis intervention strategies within the first 90 days of employment. • Must meet Qualified Professional status as defined in 10A NCAC 27G .0104, with documented competencies in crisis intervention and population-specific needs. • Experience with co-occurring mental health and substance use disorders, preferred. • Training in peer support or trauma-informed care, preferred. Certificates, Licenses, Registrations • Valid NC driver’s license, reliable transportation, and personal vehicle insurance coverage. • Current license or certification must be maintained if applicable. • CADC preferred