SUMMARY: Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction. ESSENTIAL FUNCTIONS: • Answer phones and respond to customer requests. • Place customer orders in computer system. • Provide customers with product and service information. • Transfer customer calls to appropriate staff. • Identify, research, and resolve customer issues using the computer system. • Follow-up on customer inquiries not immediately resolved. • Complete call logs and reports. • Recognize, document, and alert the supervisor of trends in customer calls. • Recommend process improvements. • Other duties as assigned. QUALIFICATIONS REQUIRED: • Basic reading, writing, and arithmetic skills required. • Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm • Work requires willingness to work a flexible schedule. • Strong basic computer skills • Type 30 wpm MINIMUM REQUIRED EDUCATION: • High school diploma or equivalent.