LOCATION:ON-SITE IN MADISON, WI POSITION CONTINGENT UPON AWARD OF CONTRACT SUMMARY: Assist the Supervisor in the operation in accordance with policies and procedures. Ensure smooth operation during shift. ESSENTIAL FUNCTIONS: • Monitor the operation in accordance with policies and procedures. • Train and coach members. • Responsible for shift schedule to include, workstation assignments/rotations. • Coordinate production startups, shutdowns, and changeovers. • Schedule and conduct shift meetings. • Responsible to meet shift goals. • Responsible for quality control. Make adjustments as necessary during the shift to maintain compliance with specifications. • Operate within standard operating procedures (SOPs). • Handle escalated calls with members and provide resolution. • Communicate with Supervisor • Ensure a clean and safe work area • Complete shift paperwork • Assist in the assigned department as necessary • Other duties as assigned. QUALIFICATIONS REQUIRED: • Basic reading, writing, and arithmetic skills are required. • Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. • Work requires a willingness to work a flexible schedule. MINIMUM REQUIRED EDUCATION: • High school diploma or equivalent.