LOCATION:ON-SITE IN MADISON, WI POSITION CONTINGENT UPON AWARD OF CONTRACT SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service. ESSENTIAL FUNCTIONS • Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times. • Assist members with all transportation concerns. • Maintain accurately entered data. • Adhere to HIPAA guidelines regarding member confidentiality. • Maintain an acceptable attendance and tardiness record. • Schedule standing orders and demand trips using the NET InSight® transportation management system. • Schedule subscription trips to providers according to the Provider Assignment roster • Maintain professionalism when dealing with medical facilities. • Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication. • Insurance verification for both dialysis and nursing home patients. • Retrieve messages from the call center for daily appointments. • Train new employees. • Assist dispatchers in writing up send-backs. • Check member files for accuracy in the system. • Process monthly recertification and attendance verification reports. QUALIFICATIONS REQUIRED • Excellent communication skills. • Basic computer and typing skills. • Customer service experience. • Able to work in a busy environment. • Able to work independently or with a team. MINIMUM REQUIRED EDUCATION/TRAINING • High School graduate or equivalent.