LOCATION:ON-SITE IN MADISON, WI POSITION CONTINGENT UPON AWARD OF CONTRACT SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services ESSENTIAL FUNCTIONS: • Assists callers efficiently and in a polite, courteous and professional manner at all times. • Conducts appropriate screening and eligibility functions. • Obtains correct information to schedule appropriate modes of transportation. • Maintains current knowledge of local operating transportation policies. • Accurately and effectively uses trip scheduling and dispatch software. • Maintains client, company and employee confidentiality. • Communicates with facilities and/or providers as necessary to assure efficient transportation services. • Coordination of urgent care and/or discharges with Trip Validation Specialist • Keeps Supervisor informed concerning scheduling and/or service delivery problems • Completes all required records and reports • Effective use of telecommunications systems REQUIRED SKILLS AND ABILITIES • Excellent communication skills • Basic computer and typing skills • Type 30 wpm • Customer service experience • Able to work in a busy environment • Able to work independently or with a team QUALIFICATION • High School graduate or equivalent