LOCATION: ON-SITE in the State of Wisconsin POSITION CONTINGENT UPON AWARD OF CONTRACT SUMMARY:Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction. ESSENTIAL FUNCTIONS: • Answersphones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals. • Placesorders incomputersystem. • Providesinformation forprovider, along with projected service times. • Transferscalls toappropriate regionalteam members. • Identifies, researches, and resolvesissues using the computer system. • Follows-up on customerinquiriesnotimmediatelyresolved. • Completescall logs and reports. • Organizes, plans,andoptimizesdaily trip route assignments in a cost effective and efficient manner. • Providessupport to other company departments and officesregardingtripassignment. • Ensuresshort- and long-rangeplanning is performed toidentifytrips that require eligibility verification. • Answers telephones,handlescalls, routes toappropriateindividual or takes messages. Ensurescustomers,vendorsand employees are handled in a professional and courteous manner. • Followscompany policies and procedures • Performsother duties as assigned. REQUIRED SKILLS AND ABILITIES • Previousmember advocateexperience. • Ability to read andcomprehendsimple instructions, short correspondence, and memos. • Ability to analyze schedules and assign resources appropriately,efficientlyand cost effectively. • Mustpossessgood organizational skills, attention to detail, and ability to focus on assigned tasks. • Must be able to work collaboratively with internal departments and external facilities/providers todeterminebest practices for ongoing quality satisfaction. • Excellent time management skills. • Excellent Negotiation skills. • Computer literate with the ability to learn customer service software applications. • Work requires willingness toworka flexible schedule. QUALIFICATION • High school diploma or equivalent.