Administrative Support 2 #4124 ACAP | Tallahassee, FL Minimum starting salary $33,775.73 with an excellent benefits package including employer paid pension contribution | Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF). Summary function: Receives written and telephone inquiries regarding attorney conduct. Answers and routes intake calls, providing public information to callers and enters data into database. Required minimum education: High School Diploma (or its equivalency). Required minimum professional work experience: Two (2) years of administrative experience. Fluency in Spanish preferred Essential Duties and Responsibilities: Answers Attorney Consumer Assistance Program (ACAP) hot-line calls and responds to inquiries concerning the conduct of Florida attorneys. Provides general information regarding the grievance process, as well as alternatives to disciplinary programs including information on The Florida Bar's mediation and fee arbitration programs. Refers misdirected callers to other departments or agencies. Records and distributes phone messages to intake counsel. Provides status updates to callers regarding open investigations. Scans written inquiries and enters relevant data into database. Forwards data for intake counsel to review. Coordinates and mails correspondence and complaint forms. Other duties as assigned. Knowledge: - Professional office procedures and practices - Administrative principles and procedures -Use of computers, printers, facsimile machines, copiers, scanners Skills: - Professional telephone etiquette - Correct spelling, punctuation, and grammar usage - MS Word - MS Excel - MS Outlook - Database input Abilities: - Multi-task - Think logically and effectively problem solve - Interpret TFB policies and procedures - Organize and prioritize work - Demonstrate initiative in group projects and individual settings - Tactfully manage difficult situations - Communicate effectively and professionally, both verbally and in writing - Operate well under pressure and in a team atmosphere - Consistently provide an excellent service-oriented attitude - Learn The Rules Regulating The Florida Bar -Sit for long periods of time -Hear and converse over the telephone -Key/work frequently on a computer -Lift 5 to 10 lbs Please notify HR, in advance, if you need reasonable accommodations to participate in the employment process. EOE. This organization participates in E-Verify. Position is open until filled. Non-Exempt position. This position is in an in-office position, located in Tallahassee, Florida and is not a remote position.