Overview The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience. Responsibilities • • Plan his/her duties and responsibilities for each shift • Verifies compliance of procedures and protocols • Attends and resolves problems as they appear in the restaurant operation • Assist the General Manager • Coach and lead a team with no supervision • Involves himself in the operational and technical training of employees • Maintain a positive atmosphere of teamwork and full of energy • Verifies customer satisfaction/Handles customer complaints • Applies a continuous improvement mindset to processes and procedures • Open/close restaurant • Assist with inventory (logging) • Assist with staffing needs • Assist with controllables and labor • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils. • Follows and abides by all safety rules, policies, and procedures Qualifications • • High School Diploma or equivalent required • 1+ year of experience in similar roles or with customer experience • Demonstrates strong leadership potential by actively supporting team dynamics. • Committed to guest satisfaction, upholding a guest-first mindset in all interactions. • Preferred: Food Handlers Card/ ServSafe Certification • Fluent in English & Spanish* • Ability to work with computers • Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs. • Ability to stand for long periods • Flexibility to work nights, weekends, and holidays Expected Behaviors • Be Service OBSESSED • Friendly, welcoming attitude / Models customer orientation for other employees • Anticipates and prevents problems with a proactive attitude • Energetic Team Leader • Must have excellent interpersonal communication skills to work with others • Sense of urgency • Attention to details • Proactively help where it is most needed in the restaurant Pay Rate USD $21.00/Hr.