Front Office Manager The Inn and Club at Harbour Town | Sea Pines Resort – Hilton Head Island, SC Full-Time | Leadership | Hospitality About Us: The Inn and Club at Harbour Town is Hilton Head Island’s premier Forbes Four-Star property, known for its exceptional guest experiences and world-class service. We are seeking a passionate and driven Front Office Manager to lead our front desk operations and uphold our high standards of luxury and hospitality. What You’ll Do: • Serve as the Manager on Duty in the absence of the General Manager. • Lead and mentor a team of front office professionals, including Bell Staff, Butlers, Room Service, and Night Audit. • Ensure an exceptional guest experience through personalized service and Forbes Five-Star standards. • Manage scheduling, payroll, and performance for front office team members. • Collaborate with Housekeeping and other departments to maintain seamless operations and high guest satisfaction. • Conduct property walkthroughs to maintain safety, cleanliness, and service readiness. • Handle guest concerns professionally and efficiently to ensure satisfaction and retention. • Maintain full knowledge of property management systems (PMS) and ensure accuracy in guest and billing records. • Support budgeting, forecasting, and profit & loss reviews with the General Manager. What We’re Looking For: • 2+ years of front office or hotel leadership experience (luxury or boutique experience a plus). • Bachelor’s degree in Hospitality Management or related field preferred. • Strong leadership, organizational, and problem-solving skills. • Proficient in PMS and Microsoft Office; experience with guest satisfaction tools a bonus. • Excellent communication and interpersonal skills. • Ability to thrive in a fast-paced, guest-facing environment. • Valid South Carolina driver’s license (or equivalent). What We Offer: • Competitive salary • Comprehensive benefits package (health, dental, vision, 401k) • Paid time off • Resort discounts and perks