OVERALL RESPONSIBILITIES: Responsible for meeting and exceeding the expectations of all guests. The Banquet Server is responsible primarily for assisting in serving, setting-up, and clean-up of all banquet functions. This is a fast paced position that will involve constant customer interaction. To effectively assist food and beverage service, guest attention, and overall logistics of banquet events by way of set-up, clear communication and teamwork, while maintaining the company’s. Maintain a high standard for excellence, resulting in the overall success of banquet events. ESSENTIAL FUNCTIONS: Essential Functions (Duties include but are not limited to): • Maintain a professional appearance and mannerism • Assist with set-up of tables, linens, chairs, etc, for full service of banquet events • Provide excellent food and beverage service for banquet events • Maintain knowledge of resort policies and procedures • Maintain sense of urgency when on the service floor • Maintain back of the house, front of the house and side work duties for overall • Productivity of banquet events • Maintain positive and professional attitude • Seek council from management when needed or in question about an issue/incident • Complete all other assigned duties when necessary • Maintain clear and open communication between all staff members for overall event • Success • Follow Health and Safety practices at all times • Knowledgeable of event menu items and their contents appropriate table settings and service ware, and the correct preparation and garnishing methods. • Ability to follow directions from banquet event orders. • Responsible for breaking down banquet rooms. • Ability to carry large and heavy trays on a continuous basis throughout a shift. • Reports needed repairs of unsafe conditions to supervisor. • Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner. • Follows up to ensure guest satisfaction. • Maintains supplies neat and organized to department standards. • Maintains security of equipment, keys and supplies issued each day. • Reporting missing articles, damage or mechanical problems restaurant/lounge area and equipment. • Provides a professional image at all times through appearance and dress. • Follows company policies and procedures. • Exposure to the elements of outdoors during banquets held outside • NOTE: Other duties as assigned by supervisor or management REQUIREMENTS: • Requires standing/walking/bending throughout shift and ability to lift up to 50 lbs. • Great customer service skills • Able to work all shifts and flexible schedules including weekends and holidays • Minimum of 18 years of age to serve alcoholic beverages and knowledge of ABC laws. • Excellent communication skills and an eye for detail and the ability to multi-task. • Ability to follow instruction and abide by guidelines are required. • Mature judgment and professionalism in handling all matters • Ability to read, write, and understand orders ORAL OR WRITTEN REQUIREMENTS: Basic English-language oral and written skills for understanding, interpretation, and completion of assignments. Effective oral communication skills necessary to provide courteous, responsive service to students, employees, and guests. WORKING CONDITIONS: • Standing and walking during entire shift covering large areas • Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes • Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs • Essential hand/eye coordination • Work is normally performed in a typical interior restaurant/bar/casino work environment • Noise level is moderate to high • Some banquets are held outdoors, exposure to heat, cold, wind and other associated elements of nature. • Limited exposure to physical risk • Moderate physical effort required • Some tasks involve climbing stairs, bending, stooping, kneeling, and lifting 50 pounds, using proper lifting techniques. MINIMUM EXPERIENCE: Previous experience serving customers either in a restaurant or banquet setting. MINIMUM EDUCATION: One to four years education at the high school level or equivalent education and experience that provides the required knowledge, skills and abilities. BENEFIT PRIVILAGES: • Competitive Wages • Health , dental, vision, life and other insurance after a 60 day waiting period. • Free unlimited golf rounds for all employees on Atlantic Dunes and Heron Point golf courses (cart fee applies) • Discounted room rates for employees and family at both the Inn & Club at Harbour Town and our Homes & Villas • Discounted food & beverage, resort apparel, and activities including fitness, tennis, and golf • Special employee events • Additional Voluntary Benefits available through Colonial Life available to Full Time and Part Time employees after 60 day waiting period • 401(k) with company match and Profit Sharing for all employees (must complete (1) year of service and 1,000 work hours to receive company match) • Employee Referral Program • Preferred Pricing on Tournament tickets to the RBC Heritage presented by Boeing