Position Summary:  The Residential Counselor provides direct support to clients in the Mental Health Residential Treatment setting. This role is designed for emerging professionals with a bachelor’s degree or in the final stages of completing coursework in social work, psychology or a related field who wish to gain hands on clinical experience. The Residential Counselor assists with direct care support, group facilitation, case management, risk assessment and crisis intervention, while contributing to a safe, structured, and therapeutic environment. Essential Duties and Responsibilities Client Care and Case Management • Assist with ongoing case management tasks, including coordinating appointments, maintaining communication with providers, and supporting discharge/aftercare planning. • Transport clients safely to and from appointments, community activities and recovery related outings, maintaining professionalism and therapeutic rapport. • Support clients in developing daily living skills, self-care routines, and household responsibilities consistent with treatment goals. • Document all client interactions, observations, and incidents accurately and timely in accordance with program and licensing standards. Therapeutic and Clinical Support • Co-facilitate psychoeducational, skills-based and process groups under clinical supervision (e.g., DBT, mindfulness, relapse prevention, emotional regulation, ADL skill building). • Assist clients with setting and achieving recovery goals. • Support clients with developing and achieving treatment plan goals and documenting progress as needed. • Conduct ongoing behavioral observations and report relevant information to the clinical team for treatment planning. • Participate in the completion of risk assessments (e.g., C-SSRS, SAFE-T) under supervision to monitor client safety and risk status. • Assist with crisis de-escalation and intervention, utilizing trauma-informed communication, grounding techniques and emergency protocols when necessary. • Provide supportive one-on-one check-ins to reinforce coping skills, emotional regulation and safety planning within the scope of training. Milieu and House Management • Maintain structure and consistency within the daily schedule, ensuring adherence to treatment programming and program guidelines. • Foster a positive, recovery-oriented community by modeling healthy communication, emotional regulation, and conflict resolution skills. • Support the upkeep of the home environment by assisting clients with chores, meal preparation, and maintaining cleanliness in shared spaces. • Ensure the facility is maintained in a safe, clean, and orderly condition.  • Monitor self-administration of medication as per program policy and report any deviations or safety concerns to the supervising staff immediately. Professional Development and Team Collaboration • Engage in supervision and ongoing training to enhance professional competence and clinical judgment. • Demonstrate openness to feedback, willingness to learn, and commitment to developing skills in strength-based communication, risk management, and crisis response. • Collaborate with the multidisciplinary team—including therapists, medical staff, and BHTs—to ensure continuity and quality of care. • Uphold confidentiality, ethical standards, and all company policies and procedures. Qualifications Educational and/or Experience: • Bachelor’s Degree Track: • Education: A bachelor’s degree from an accredited college or university in a human services field (Psychology, Social Work, Sociology, etc.). • Experience: Typically requires no prior experience at this level, as the degree serves as the primary qualifier for entry-level MHW status. • Associate’s Degree/ 60 Credits Track: • Education: An associate’s degree or 60 credit hours from an accredited college or university in a human services field. • Experience: Requires at least 3 years of experience in a mental health or human services setting. • High School Diploma Track (Equivalency): • Education: A high school diploma or equivalent. • Experience: Requires at least 5 years of documented experience in a mental health or human services setting. Core Competencies • Trauma-informed and strength-Based Approach • Crisis de-escalation and intervention skills • Risk assessment and safety monitoring • Effective communication and documentation • Collaborative and team-oriented mindset • Commitment to ongoing learning and professional growth Work Environment • Residential home setting with 24/7 client care. • Requires flexibility to work on weekends, evenings, or holidays. • Frequent driving and direct client contact. Tue-Sat 8:30am-5:00pm Sun-Thu 8:30am-5:00pm