General Description The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests. Tasks & Responsibilities A. Essential Duties • General Case Management functions supporting client needs. • Coordinate daily case management needs assisting clients with securing resources. • Coordinate/facilitate Third Party records requests. • Participate in weekly Treatment Team Meetings. • Discharge & Aftercare planning. • Facilitate groups at least once per week. • Maintain weekly communication with client’s social supports. • Collects and records all information necessary for admission and extended stay review. • Obtain all applicable consents, financial agreements, and ROI’s. • Relationship building with all clients in residential services. • Providing AMA follow-up phone calls • Actively blocking AMA’s; and outreaching all clients who AMA with follow-up phone calls • Collaborate with Admissions and Clinical to assist in refer out process. • Liaise with BHT and Clinical staff to ensure best client outcomes and communication of client needs. • On-Call/After-Hours Phone coverage and availability, as needed • Maintain communication with all alumni members B. Additional Duties • Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. • As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. C. Interpersonal Relations • Create Meaningful Connections: Demonstrates ability to function effectively as a part of a team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. • Take Accountability: Take constructive feedback and prevent discourse among our peers. • Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner. • Be Professional: Wear business casual attire (please see dress code policy). Competencies • Adaptability • Customer Service • Decision Making • Dependability • Ethics • Interpersonal Skills • Crisis Intervention and De-escalation • Conflict Management • Organization Skills Key Performance Indicators • Documentation of case management services within 48 hours. • Aftercare Planning coordinated, completed, and documented for every client. • 85% of clients successfully connected to identified aftercare providers. • Completion of at least two case management services for each client in treatment. • At least one weekly phone call to each client’s support person. Job Specific Competencies • Direct Clinical Services • 3rd Party Management • Aftercare/Discharge Planning • Documentation & Charting • Service Planning & Execution Performance Standards & Measurement • Compliance with essential and incidental duties • Compliance with company policies and procedures. • Compliance with state and federal laws and regulations applicable to the business. Equipment, Tools & Machines • Use of computers, telephones, and other office equipment such as a printer and fax. • Use of company network and email domain. Working Conditions • Air conditioned and well-illuminated office environment and outdoor environment. • May have several responsibilities at once. Interaction with others is constant and can be interruptive. • Work may be stressful at times due to high level workflow. • Availability to work flexible hours including weekends, holidays, and evenings as required to comply with the purpose of the job and accommodate client needs. • Participates in educational training, orientations, or compliance programs as needed to maintain competency. • If you must leave your employment with our company, we request clinical employees to give us at least 30 days of resignation notice in writing. Demands • Enthusiastic self-starter operating with sustained energy and showing great initiative. • Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc. • Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors. • Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others. • Excellent organizational skills. • Accepts constructive criticism well in an open and non-defensive manner. • Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment. • Ability to function independently and with flexibility. • Ability to work under pressure, handle multiple tasks and interruptions. • Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs. • Ability to sit, stand, or walk for extended periods of time. • Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements. Qualifications Education: • Associate degree or college coursework related to this position is required. • Bachelor’s Degree is preferred. Experience: • 2-4 years’ experience working in a Behavioral Healthcare Facility. • Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.