Position Summary:  The Residential Support Staff (RSS) provides direct, front-line support and supervision to residents in a 24/7 mental health treatment environment. The RSS is responsible for maintaining a safe, therapeutic milieu, assisting clients with activities of daily living (ADLs), and ensuring the facility’s daily schedule is followed. As a key member of the direct-care team, the RSS monitors resident behavior, implements de-escalation techniques when necessary, and provides essential documentation to the clinical team. Essential Duties and Responsibilities 1. Client Supervision and Safety • Provide continuous 24/7 supervision of residents to ensure a safe and supportive environment. • Conduct regular, documented safety checks and "rounds" according to facility protocol. • Monitor resident interactions and intervene using approved non-violent crisis intervention (NCI) or de-escalation techniques to manage behavioral disruptions. • Assist residents with Activities of Daily Living (ADLs), including hygiene, room cleanliness, and physical health needs. 2. Milieu Management • Facilitate the daily facility schedule, ensuring residents attend meals, clinical groups, and appointments on time. • Lead non-clinical psychoeducational activities and community meetings as assigned. • Model healthy social boundaries and professional behavior for residents at all times. • Coordinate and supervise recreational activities and outings to promote social engagement. 3. Documentation and Communication • Maintain accurate, real-time documentation of resident behavior, significant incidents, and shift logs in the Electronic Medical Record (EMR) system. • Provide detailed "hand-off" reports to incoming shifts to ensure continuity of care and safety. • Report all clinical concerns or safety risks immediately to the Nursing staff or the Mental Health Professional (MHP) on duty. • Assist in the collection of vitals or supervised toxicology screenings as required by the medical team. 4. Operational Support • Assist with the admission and orientation of new residents, including baggage searches and facility tours. • Ensure the facility remains clean and orderly; report maintenance or safety hazards to the Operations Manager. • Provide safe transportation for residents to off-site medical or psychiatric appointments as needed. Qualifications Education and Experience • Minimum Requirement: High School Diploma or equivalent (GED). • Preferred: Associate or bachelor’s degree in a human services field (Psychology, Social Work, etc.). • Experience: Prior experience in a behavioral health, residential, or hospital setting is highly preferred. Certifications and Clearances • Must pass all state-mandated background checks. • Current CPR/First Aid certification (or ability to obtain during onboarding). • Certification in a recognized crisis intervention model (e.g., CPI, NCI) is preferred. • Valid Driver’s License with a clean driving record. Knowledge and Skills • Ability to maintain strict professional boundaries and confidentiality (HIPAA). • Strong interpersonal skills and the ability to remain calm and empathetic in high-stress situations. • Basic computer literacy for documentation and communication. Physical Requirements • Ability to stand or walk for extended periods (8–12-hourshifts). • Ability to lift up to 25 lbs. • Ability to physically intervene in the event of a behavioral crisis according to trained safety protocols.