General Description Harmony Bay clinical therapists provide therapy services to individuals, couples and families. Tasks & Responsibilities • A. Essential Duties • Providing individual, couples and family therapy via HIPAA compliant telehealth platform • Development of individualized Treatment Plans in collaboration with the client. • Timely completion of all clinical documentation. • Suicide Intervention and Crisis Planning • Maintain compliant electronic medical records according to licensing regulations and company standards. • B. Additional Duties • Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. • As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. • C. Interpersonal Relations • Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. • Take Accountability: Take constructive feedback and prevent discourse among our peers. • Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner. • Be Professional: Wear business casual attire (please see dress code policy). Competencies • Adaptability • Customer Service • Decision Making • Dependability • Ethics • Interpersonal Skills • Job Knowledge • Conflict Management • Organization Skills • Productivity • Self Development • Teamwork Clinical Competencies: • Clinical Charting • Crisis Management and Suicide Intervention • Training in an Evidence-Based Practice • Familiarity with telehealth services and virtual, HIAA-compliant meeting platforms Key Performance Indicators • Clinical Therapists’ performance will be evaluated on several competencies including but not limited to: • Completion of assessment tools within appropriate timeframe. • 80% of scheduled appointments completed. • Average rating of 4.3 of 5 or higher on client satisfaction surveys. • Documentation completed within 48 hours of event occurrence. • Chart audit scores at or above 3.5% of 5% each quarter. • Appropriate documentation of and adherence to processes related to higher level of care recommendations and high-risk reporting. Performance Standards & Measurement • Compliance with essential and incidental duties; compliance with company policies and procedures. • Compliance with state and federal laws and regulations applicable to the business. Equipment, Tools & Machines • Use of computer, telephone, and other office equipment such as a printer and fax. • Use of company network and email domain. Working Conditions • Air conditioned and well-illuminated office environment and outdoor environment. • May have several responsibilities at once. Interaction with other is constant and can be interruptive. • Work may be stressful at times due to high level workflow. • Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs. • Participates in educational training, orientations, or compliance programs as needed to maintain competency. • If you must leave your employment with our company, we request employees to give us at least 30 days’ resignation notice in writing. Demands • Enthusiastic self-starter operating with sustained energy and showing great initiative. • Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc. • Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors. • Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others. • Excellent organizational skills. • Accepts constructive criticism well in an open and non-defensive manner. • Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment. • Ability to function independently and with flexibility. • Ability to work under pressure, handle multiple tasks and interruptions. • Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs. • Ability to sit, stand, or walk for extended periods of time. • Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements. Qualifications • Education: • Master's Degree Social Work, Counseling or related field. • Experience: • 2+ years of experience providing clinical services in the field of mental health; experience and training in at least 1 evidenced-based practice. (EMDR, DBT, CT, etc) • Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required. Minimum of 10 hours per week required. Available contractor hours are: Monday–Friday: 5:00 PM – 9:00 PM Saturday: 9:00 AM – 5:00 PM