Position Summary Provide support for Regional Equipment Logistics which including interfacing with equipment managers and pool customers and resolving all appropriate business issues. Centralized dispatch; responsible for receiving OTR calls from our customers and dispatching them to the local teams by way of telephone, cellphone, text message, or email. Essential Responsibilities/Duties/Functions/Tasks • Insure security of assets and operational integrity at local railroad ramps, and marine terminals. Ensure that approved trucker list is valid and updated. • Inventory reconciliation. • Handle customer inquiries on billing and equipment availability. • Coordinate reports with customers and internal recipients. • Scheduling mechanic repair jobs to meet customer needs • Provide system updates for repair events via email or customers specific program, advising TRAC Services has accepted the call, arrived at the call, and completed the call • Ensure that daily records on equipment condition are maintained and that reports on status are accurate and distributed on a timely basis. • Ensure that migration status is reviewed and that repositioning is ordered as needed. • Provide assistance to International Pools Analyst regarding report preparation and distribution. • Maintain contact with Customer representatives to proactively deal with issues as they arise. • Provide customer service/be one of the direct contacts between customers and TRAC Services • Provide support to the local TRAC Services teams when challenges arise. Non essential duties: • Handle telephone inquiries as required. • Work with Motor Carrier reps to resolve issues with customer base. Qualifications • Minimum two (2) years business experience • Intermodal industry knowledge of equipment control preferred, but not required • Strong phone voice and communication skills • Attention to detail • Ability to multi-task, handling multiple requests from different vendors simultaneously • Ability to prioritize tasks and meet stringent deadlines • Ability to identify problems, process resolution and implement action or solution timely • Knowledge of Microsoft Excel, Internet Explorer, Word, PowerPoint & Outlook • Ability to pass a background check and secure an E-Railsafe / TWIC badge • Spanish speaking ability helpful, but not required • Excellent communication skills to collaborate with others under any type of condition • Excellent clerical and organizational skills to keep track of schedules, routes, and personnel Work Requirements • This position requires long periods sitting behind a desk, performing tasks on a computer. Work Environment This job function is performed in a terminal setting requiring normal safety precautions with strict adherence to safety policies of the facility.