Management • Establish and help to achieve annual Commercial Production goals • Looks for opportunities to grow a business, through partnerships or new initiatives, and works to take advantage of those opportunities. • Analyze sales and other reports that give insight into how production goals can be adjusted to achieve production goals and improve performance. • Works with Carrier partners to maintain and build relationships, establish annual production goals, schedule periodic carrier meetings, and maintain carrier appointments. • Works efficiently and calmly on tight deadlines or as other stress factors arise, • Assists President and works as a member of a cohesive team. • Accepts extra duties as situations arise. Department • Manages daily company operations and resolve issues, • Coaches and conduct training for agents and employees on best practices for managing accounts, workflow and handling daily issues and tasks. • Coach and train department on policy risks analysis and making recommendations based on a thorough analysis of all factors involved in a business situation, • Manage House accounts by conducting annual risk analysis, make recommendations for additional coverage, market and solidify coverage after presenting proposal to Finance Enterprise Audit Committee, • Examine company rules to make sure they stay relevant and makes recommendations and implement necessary change. • Establish individual performance goals, track performance over time and completes annual Performance based on results. Agent Services: • Oversee that agent services are being performed by Account Managers and Assistant Account Managers with accuracy and within standard turn around period. o Pre-underwrite new and renewal risks. Prepare quotation as needed, prepare, and submit applications to carriers and/or complete quote and bind process using carrier’s online process. Update Agency Management system accordingly. o Pre-underwrite endorsements prior to processing to insurance carriers and/or endorse changes using carrier online systems. Update Agency Management system accordingly. o Work with carrier to seek approval to reinstate risks. o Issues proof of insurance and vehicle identification cards accordingly. o Respond to carrier underwriting requests. o Provide customer service to policyholders in the absence of the agent. o Perform other duties as assigned.