Overview Reporting to the Practice Manager, the Medical Office Assistant is responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team. The Medical Office Assistant functions in a dual role, performing both clinical and clerical responsibilities. Responsibilities Administrative • Organize and prioritize daily work tasks to ensure the physician’s schedule runs smoothly and all patient needs are met. • Provide Front Office coverage, patient check-in, escort patient to exam room, verify current medication list and document. Patient check-out, collect insurance co-pays, schedule patient follow-up appointments. • Maintain confidentiality and patient rights in interactions with patient/family and other Healthcare workers. Back Office Support • Answer and address incoming patient clinical calls. • Write up patient inquiries and route to physician regarding patient concerns. • Place phone calls to the patients regarding physician’s answers to concerns and document in patient medical record. • Write up Prescription Refill Requests and route to physician. • Fax/phone-in authorized prescription refills/new prescriptions and document in patient medical record. New and Established Patient Appointment Scheduling • Accurately enter patient information and demographics into practice management software. • Review and verify Insurance coverage before patient appointments. • Obtain and track all necessary referrals as required by medical insurance plans prior to scheduled appointments. Other/Clinical Responsibilities • Label skin biopsy bottles and skin culture specimens following practice protocols - Complete lab requisition forms and daily specimen logs - Register/verify patient information in Athena for pathology lab. • Clean exam rooms between patients. • Sterilize and package medical instruments. • Room patients. • Perform clinical tasks as assigned by the Practice Manager or Lead. • Utilize team leader and/or practice manager as a resource. Qualifications Minimum Qualifications: • High School Diploma / GED equivalent required. • 2-5 years medical office experience required. • Prior clinical experience or certification preferred. • Associates Degree preferred or equivalent amount of education and experience. • Some college coursework towards a degree completed preferred. Skills, Knowledge, & Abilities: • Medical Billing and Practice Management Software knowledge a plus • Excellent verbal and written communication skills. • Proficient with Microsoft Office Suite or related software. • Excellent interpersonal and customer service skills. • Excellent organizational skills, attention to detail and follow-through.