Get your career in gear with Rafih Auto Group! If you have the drive to perform, technical knowledge to share, and a passion for luxury vehicles then we want you to come work with us! We are currently looking for a Service Advisor to join our growing team. What We Offer: • Competitive pay • Health Insurance • Paid Holidays & PTO • Short Term Disability • Life Insurance • 401(k) Retirement Plan • Vehicle Purchase Discounts Responsibilities: • Greeting customers and directing them to available mechanics. • Consulting with mechanics regarding necessary repairs • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. • Managing and overseeing the dealership's workflow and schedule. • Calling customers to advise them about service changes or car pick-up times. • Maintaining positive customer relationships to ensure repeat business. • Ensuring all details on services rendered and costs are related to customers and processing their payments. • Liaising with service technicians about parts ordering and ensuring parts are available when needed. • Providing customers with a luxury experience resulting in high survey ratings. Requirements: • Strong customer service skills and willingness to learn • Experience in the automotive field (preferably in the service department) • A strong understanding of automotive technology and the automotive industry • Strong organizational, decision making, and problem-solving skills. • The ability to communicate with mechanics, customers, and management.