Overview Must be available to work M-F 7:30AM-4:00PM and must be able to communicate in English & Spanish Snyder is looking to add a Dispatcher to our GROWING TEAM! If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you! The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments. Why join THIS team? • Flexible Hours/ Friendly Work Environment • Robust benefits package; health, dental, vision insurance, prescription • Paid life insurance • Matching 401K • Paid Training • Paid Time off • Weekly pay • Career Advancement opportunities • Paid Holidays What YOU will do: · Commitment to excellence in customer service and satisfaction with all customers · Representation of Direct Air in a professional manner during customer service interactions · Initiate and maintain constant professional communication with customers and vendors throughout the service or repair process · Create and maintain daily schedule for assigned service technicians · Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system · Update call logs after each phone call · Assist other dispatchers with challenges they may be experiencing · Build and create accurate estimates based on technicians’ notes · Track estimates from initiation to completion of the project, resolve any issues impeding progress · Adjust daily work schedule with proper technicians for emergency situations as they occur What you NEED: · Knowledge of South Florida geography Broward, Palm Beach, Martin counties · Preferred Service Titan operating software experience Not required · Preferred working knowledge of Microsoft office Not required · Ability to thrive in fast-paced environments and remain flexible to changing needs · Excellent problem-solving, client-facing and conflict resolution skills · Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous · Previous experience in scheduling and dispatching in a home improvement, service or construction setting · Excellent written and verbal communication skills with customers and co-workers · Logistically sound scheduling experience · Must be very well organized and have the ability to delegate and assign jobs appropriately. Qualifications Qualifications: • Dispatch experience highly preferred • Ability to pass a background check • High school diploma (or GED) • Demonstrate passion for excellence with respect to treating and caring for customers • Strong decision-making abilities • Ability to identify customer needs and clearly articulate product and service offerings • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Team player • Multitasking and time management skills with the ability to prioritize Core Competencies: • Strong verbal and written communication skills • Comfortable in navigating through multiple software systems and windows simultaneously • Ability to show empathy when responding to customer’s needs • Must be flexible with the ability to adapt to changes quickly and think conceptually Responsibilities Who/What Are We Looking For? • Coordinate the transportation movements of the technicians • Must keep track of the drivers’ schedules as they change throughout the day • Keep track of the technicians’ start and departure times • Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech • Requires interaction with drivers daily • Anticipate problems with routes and parts by making quick sound decisions • Respond to special requests from customers related to jobs performed by a technician • Order parts for special orders • Maintain techs’ vacation, sick and weekend schedules • Follow up on all pending/ recommended work • Forecast workload for 2-3 days out • Contact customers with parts pending and status of parts